Service
Returns
You have fourteen days to decide, counted from the day your order arrives. The return shipment is on us — you don't need to give a reason.
Step 1
Report your return
Use the link in your order confirmation or email us. You get a return label right away.
Step 2
Attach the label
You can reuse the box or envelope it arrived in. The label goes over the old one.
Step 3
Drop it off
At any service point. Keep the proof of drop-off until you have seen the refund.
Step 4
Money back
Within three working days of receipt, the same way you paid.
What we take back
- Unworn pieces with the tag still on.
- Pieces you tried on the way you would in a fitting room.
- Bundles: return one piece and the bundle discount on that order is voided.
What we don't
- Washed or worn clothing.
- Pieces with perfume, make-up or smoke odour.
- Archive prints taken out of their sleeve and damaged.
Something broken or wrong delivered
That falls under warranty, not returns. Email a photo and your order number, and we send a replacement or refund — without you having to send anything back if that's not needed.